Quick Access Links

Directions, Parking & Check-In

Admissions

For all admissions and testing, you can sign in at the hospital's Information Desk electronically with your phone number, your child's name and their date of birth. You will then be directed to wait in the lobby until you receive a text from Registration. All instructions are also available in Spanish.

Construction COMPLETED on new 21st Street "Family Plaza"

21st Street Pedestrian Plaza Artist's Rendering

(Updated Sept 19, 2024) Construction is completed on the new 21st Street Plaza, officially known as "Family Plaza." The formal ribbon cutting ceremonies will be Friday, September 27th at 10:30am.

21st Street is permanently closed to thru traffic with a turnaround created at the North Entrance for patient pick-up and drop-off.

This closure and plaza now creates a safer environment for patients, families and employees to cross 21st Street.

See map below for more detail of road closure area.

Directions

Parking Garages

Main Campus

Public parking is available in several garages adjacent to East Tennessee Children's Hospital:

  • Parking Garage A (Click for Directions)
    For patient visits to the Emergency Department and Outpatient Clinics

  • Parking Garage B
    All Surgeries and Outpatient Clinics

  • Parking Garage C
    NEW: As of June 1, 2024, Parking Rate is now $3 for Parking Garage C
    There is a pay station in the lobby area of the C garage to purchase the scan voucher and there is an option at the exit gates for payment.
    For all visits to Children’s Hospital, Koppel Plaza and Children’s Hospital Medical Office Building

Remember to bring in the ticket from the parking garage. For outpatient services, families will be issued a one-day pass for free parking; for overnight stays, families will be issued one weekly pass for free parking. Weekly passes will be reissued for families of children hospitalized longer than one week.

An Admitting Clerk will take all necessary information and will direct the patient on where to go next, whether to a patient room or to another department for testing.

East Tennessee Children's Hospital Campus Map

Click to Open Larger Version

Parking Overview

For visits to Children's Hospital, Koppel Plaza and Children's Medical Office building, use the Children's Hospital Parking Garage on Clinch Avenue between 21st and 22nd Streets.

  • Parking attendant: 7:30 a.m. - 8:00 p.m.
  • $3.00 flat fee per day
  • Inpatients receive FREE parking. Admitting will issue weekly passes (one per family) upon admission. If your pass has expired, bring it to the Admitting office.
  • Outpatient testing patients receive one pass per family for free parking on the day of service. The pass is issued at Admitting.
  • Surgery patients also receive one pass per family. Their passes are issued in the Surgery department.
  • Ministers can receive a pass for free parking by stopping at the front desk in Admitting and signing in. Volunteers there will get your name and who you are there to see, issue a special Clergy badge, and give you the parking pass when you leave.
  • Parking for disabled or special needs is available.
  • Parking for high top vehicles is located in Parking Lot D behind the Koppel Plaza building on Clinch Avenue, as well as in Restricted Public Parking.

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