Services Offered
Our team will work with you and your doctor to help you get the best results from your drug therapy. Our services include:
- Coordination with your insurance company for medication coverage
- Free medication delivery to your home
- Medication refills
- Side effect management
- Financial assistance
Financial Assistance
Medication can be expensive, even after insurance pays most of the cost. If you cannot afford your copay, Children’s Hospital Outpatient Pharmacy staff will research available financial assistance programs to help reduce your out-of-pocket expense. The outpatient pharmacy works with a number of foundations and manufacturer programs that provide financial assistance for medications.
Prescription Delivery
We will contact you to determine how you would like to receive your child’s medication. We can coordinate free delivery to your home, your doctor’s office or an approved alternate location. You may also pick up your child’s prescription at our location inside Children’s Hospital.
If you choose to have your child’s medication delivered, the outpatient pharmacy will ship securely. If you cannot be there to accept the package, we can arrange for it to be left at your home or at another approved location. If you feel your child’s medication has not been maintained at the manufacturer’s recommended temperature, please contact the Children’s Hospital Outpatient Pharmacy immediately.
Order Status
Check the status of your order by calling and speaking to our staff at (865) 541-8980.
Drug Recalls
If your medication must be sent back for any reason, the Children’s Hospital Outpatient Pharmacy will contact you with instructions that have been given by the Food & Drug Administration (FDA) or drug manufacturer.
Drug Changes
Sometimes generic drugs need to take the place of brand name drugs. This can happen if your insurance company wants you to use the generic drug or it may be done to lower your co-pay. If this change needs to be made, a member of our staff will contact you before shipping your medication.
Payment Policy
- Copayments: You may have to pay part of your medication cost called a copayment. This must be paid at the time of pickup or shipment. We accept all major credit cards.
- Financial Assistance: We will help enroll you in assistance programs to help with copayments and make sure there are no financial barriers to starting your medication. These programs include discount programs from drug manufacturers and assistance from various disease management foundations.
