Frequently Asked Questions
How do I contact the Children’s Hospital Outpatient Pharmacy?
Feel free to:
When should I contact the Outpatient Pharmacy team?
- When you have any questions or concerns about your child’s medication
- When you suspect your child is having a reaction or allergy to their medication
- When a change has occurred in your child’s medication use
- When your child’s medication list has changed — if your child starts or stops medicines or if your child’s dose changes
- When your address or telephone number has changed
- When your insurance information or payment source has changed
- When you need to reschedule or check the status of your delivery
- When you suspect a dispensing or shipping error has occurred
- When you have any questions or concerns about our pharmacy service
How much will my medication cost?
Your out-of-pocket cost will vary based on your insurance plan. Children’s Hospital Outpatient Pharmacy staff will tell you the amount owed after processing your child’s prescription.
What if I can’t afford my medicine?
Our pharmacy team has knowledge of and access to many financial assistance programs. These include manufacturer discount coupons,
disease management foundations, and charities. If you are eligible, we will help enroll you in these programs.
What should I do if my child has a bad reaction to the medication?
Call 911 or bring your child to the Children’s Hospital Emergency Department if the reaction is serious or life-threatening. Contact your child’s physician and pharmacy staff to report the reaction.
