Nondiscrimination Policy

Children’s Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. We are committed to ensuring effective communication with all our patients and families, and we therefore make assistive and interpretive services available as needed. If you require services, please let us know when you make your appointment or when you arrive at Children’s Hospital. If you have a concern or wish to file a grievance, please call our Office of Patient Experience at:

• 865-541-8724, or
• 865-541-8586

You may also contact or file a complaint with the Office of Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201.

Report a Concern

If you have a specific concern regarding your child's care at East Tennessee Children's Hospital or any of its facilities, you can go to www.etchintegrity.com and share your concerns there. Anonymous reporting is available, if preferred.